See
Online Help
for more information about cancellation.
Resend verification code
Make sure your contact details are correct.
Only have a single name?
(Only have first name or last name)
No matching details found
Are your details correct? Please check your details or proceed as
a new patient
Incorrect code
Where can I find my Individual Healthcare Identifier (IHI)?
Login to your myGov account, where you can find your IHI in the
Personal Details section of My Health Record. It’s also on your
COVID-19 Digital Certificate.
Medicare details didn't match
Please enter the correct details.
If your details are correct, please ensure that your name and date
of birth match your Medicare record.
First name:
Last name:
Date of birth:
Go to Emergency
Call 000 or head to the nearest emergency department.
Card declined
Your card details are not valid. Please re-enter your card
details.
Edit Request
Editing your doctor selection, will reset your position in the
queue.
If you are having trouble please call Our Medical Home